Terms of Service

Welcome to SiteTailors. These Terms of Service (“Terms”) govern your access to and use of the SiteTailors website and services (collectively, the “Service”) operated by SiteTailors (“we,” “us,” or “our”). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. Overview of the Service

SiteTailors operates as a web design services broker. We help businesses identify their website requirements, develop requests for proposals (“RFPs”), and connect with third-party web design agencies (“Agency Partners”) who can fulfill those requirements. SiteTailors facilitates introductions and provides advisory support but does not itself perform web design, development, or hosting services unless expressly stated otherwise.

2. Eligibility

You must be at least 18 years old and capable of forming a binding legal agreement to use the Service. By using the Service, you represent and warrant that you meet these requirements. If you are using the Service on behalf of a business or other entity, you represent that you have authority to bind that entity to these Terms.

3. Account Registration

Certain features of the Service may require you to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Our Role as a Broker

SiteTailors acts as an intermediary between businesses seeking web design services and Agency Partners who provide those services. It is important to understand the following:

• No agency relationship. SiteTailors is not an agent, employee, or representative of any Agency Partner, and no Agency Partner is an agent, employee, or representative of SiteTailors.
• Independent contracts. Any agreement you enter into with an Agency Partner is solely between you and that Agency Partner. SiteTailors is not a party to such agreements and has no obligation to enforce them.
• No guarantee of results. While we strive to match you with qualified Agency Partners, we do not guarantee the quality, timeliness, or outcome of any work performed by an Agency Partner.
• Due diligence. You are responsible for conducting your own due diligence before engaging any Agency Partner, including reviewing their portfolio, references, and contract terms.

5. Services We Provide

SiteTailors may provide the following services, depending on the plan or engagement:

• Consultation to help you identify and define your website requirements
• Assistance in drafting or refining requests for proposals (RFPs)
• Matching and introductions to Agency Partners based on your requirements
• Advisory support during the vendor selection process

The specific scope of services will be outlined in any applicable service agreement or order form between you and SiteTailors.

6. Fees and Payment

Certain services may be offered free of charge, while others may require payment. If fees apply, they will be disclosed to you before you incur any charges. All fees are stated in U.S. dollars unless otherwise indicated. You agree to pay all applicable fees in accordance with the payment terms provided at the time of purchase. Unless otherwise stated, all fees are non-refundable.

7. User Conduct

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights
• Submit false, misleading, or inaccurate information
• Interfere with or disrupt the Service or its infrastructure
• Attempt to gain unauthorized access to any part of the Service
• Use the Service to solicit Agency Partners or other users for purposes unrelated to the Service
• Scrape, harvest, or collect data from the Service without our prior written consent
• Transmit any malware, viruses, or harmful code

8. Intellectual Property

All content, trademarks, logos, and other intellectual property displayed on the Service are owned by or licensed to SiteTailors and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Service without our prior written permission.

Any materials you submit to us (such as project requirements or RFP details) remain your property. By submitting materials, you grant SiteTailors a limited, non-exclusive license to use those materials solely for the purpose of providing the Service to you.

9. Third-Party Links and Services

The Service may contain links to third-party websites or services that are not owned or controlled by SiteTailors. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. Your interactions with third parties, including Agency Partners, are solely between you and those third parties.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, SITETAILORS DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

SITETAILORS MAKES NO WARRANTIES OR REPRESENTATIONS REGARDING THE QUALITY, RELIABILITY, OR CAPABILITIES OF ANY AGENCY PARTNER.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SITETAILORS, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE OR YOUR ENGAGEMENT WITH ANY AGENCY PARTNER.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO SITETAILORS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

12. Indemnification

You agree to indemnify, defend, and hold harmless SiteTailors and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or third-party rights; or (d) any dispute between you and an Agency Partner.

13. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

14. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service will immediately cease. Provisions of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property provisions, disclaimers, limitations of liability, and indemnification obligations.

15. Modifications to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on the Service and updating the “Effective Date” at the top. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of [INSERT STATE], without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in [INSERT COUNTY], [INSERT STATE], and you consent to the personal jurisdiction of such courts.

17. General Provisions

• Entire Agreement. These Terms, together with our Privacy Policy and any applicable service agreements, constitute the entire agreement between you and SiteTailors regarding the Service.
• Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver. Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

18. Contact Us